The Prepper Codex - Helpdesk Contact Center

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Please describe your issue or question in detail so we can resolve it as quickly as possible. Do not submit multiple requests for the same issue — this will slow down our ability to assist you. The Prepper Codex is an proudly American family-owned and operated brand. Our support hours are Monday - Friday, 9 AM to 6 PM CST. We are closed on weekends and federal holidays.

Frequently Asked Questions

What Is This Charge From The Prepper Codex or HROS Limited?

HROS Limited is the parent company of The Prepper Codex. If you see a charge, it's likely for one of our survival guides, digital reports, or training programs.

I Didn't Receive My Download Link

Please check your spam or junk folder. The download email comes from HROS Limited or [email protected].

Can I Call For Help?

Yes! You can reach our support team Monday - Friday, 9am to 6pm CST. Or just use the form above and we'll reply within 24 hours.

Do You Offer Printed Books?

Yes, some of our most popular survival plans and guides are available in print. You'll see the format option during checkout.

Why Was My Transaction Declined?

This usually happens when your bank blocks the transaction. Contact your card issuer to approve future attempts.

I Can't Open The Downloaded File

You might need Adobe Reader or a ZIP extractor like WinZip. Most devices have these tools built-in or free to download.

How Do I Unsubscribe?

Click the "unsubscribe" link at the bottom of any email we've sent. It's instant and automated.